Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of R P

R P

June 23, 2026

5  out of  5
rating by R P
"Very helpful and understanding with any situation you have going on. Mr.Kincaid and his staff are always friendly, helpful and approachable.
Professionalism is on point and highly recommend to anyone looking for a local agent."
We responded:
"Thank you so much Roy. Glad that we can help and help lead you through things. "
Profile photo of R P

R P

June 23, 2026

5  out of  5
rating by R P
"Very helpful and understanding with any situation you have going on. Mr.Kincaid and his staff are always friendly, helpful and approachable.
Professionalism is on point and highly recommend to anyone looking for a local agent."
We responded:
"Thank you so much Roy. Glad that we can help and help lead you through things. "
Profile photo of Vince Chaney

Vince Chaney

May 15, 2026

5  out of  5
rating by Vince Chaney
"Super individual,Nice,cordial always on top of my insurances and always available.I have only had one insurance company State Farm and I’m sixty four years of age. I have never had any problems always been good to me and my family.Thank you Mr. Kincaid"
We responded:
"Thank you for the kind words Vince. We always strive to do our best and provide for our customers. "
Profile photo of Vince Chaney

Vince Chaney

May 15, 2026

5  out of  5
rating by Vince Chaney
"Super individual,Nice,cordial always on top of my insurances and always available.I have only had one insurance company State Farm and I’m sixty four years of age. I have never had any problems always been good to me and my family.Thank you Mr. Kincaid"
We responded:
"Thank you for the kind words Vince. We always strive to do our best and provide for our customers. "
Profile photo of Briana Rosario

Briana Rosario

February 7, 2026

5  out of  5
rating by Briana Rosario
"My husband and I are new to the area and are both college students, so finding affordable car insurance that fit our budget was really important to us. We were very happy with the service provided by Marc Kincaid at State Farm. He took the time to understand our needs and offered options that made sense for our situation without making us feel pressured. It was clear from talking with Marc that he genuinely cared about helping us, not just making a sale, which made the whole experience reassuring and positive. Thank you Marc!"
We responded:
"You are most welcome. Please let us know if you need anything else. Good luck in school"
Profile photo of Briana Rosario

Briana Rosario

February 7, 2026

5  out of  5
rating by Briana Rosario
"My husband and I are new to the area and are both college students, so finding affordable car insurance that fit our budget was really important to us. We were very happy with the service provided by Marc Kincaid at State Farm. He took the time to understand our needs and offered options that made sense for our situation without making us feel pressured. It was clear from talking with Marc that he genuinely cared about helping us, not just making a sale, which made the whole experience reassuring and positive. Thank you Marc!"
We responded:
"You are most welcome. Please let us know if you need anything else. Good luck in school"
Profile photo of Pastor Ruby White

Pastor Ruby White

December 30, 2025

5  out of  5
rating by Pastor Ruby White
"Professionalism was top notch treated like family had to report my mom's death and Marc Kincaid remembered my mom and their interactions. That matter to me. He was able to answer and guide me through this transaction."
We responded:
"Thank you! Again, sorry for your loss Ruby. If there is anything else we can do, please do not hesitate to reach out! "
Profile photo of Pastor Ruby White

Pastor Ruby White

December 30, 2025

5  out of  5
rating by Pastor Ruby White
"Professionalism was top notch treated like family had to report my mom's death and Marc Kincaid remembered my mom and their interactions. That matter to me. He was able to answer and guide me through this transaction."
We responded:
"Thank you! Again, sorry for your loss Ruby. If there is anything else we can do, please do not hesitate to reach out! "
Profile photo of Herb

Herb

December 29, 2025

5  out of  5
rating by Herb
"Marc is always able to help me with anything I ask, and does it right the first time. The best State Farm agent I have ever had
Thanks- herb Covington"
We responded:
"Thanks Herb. Have a great new year."
Profile photo of Herb

Herb

December 29, 2025

5  out of  5
rating by Herb
"Marc is always able to help me with anything I ask, and does it right the first time. The best State Farm agent I have ever had
Thanks- herb Covington"
We responded:
"Thanks Herb. Have a great new year."
Profile photo of Bill Roberts

Bill Roberts

November 26, 2025

5  out of  5
rating by Bill Roberts
"Marc Kincaid State Farm has been great to work with over the years!! Great customer service!!"
We responded:
"Thank you Bill. "
Profile photo of Bill Roberts

Bill Roberts

November 26, 2025

5  out of  5
rating by Bill Roberts
"Marc Kincaid State Farm has been great to work with over the years!! Great customer service!!"
We responded:
"Thank you Bill. "
Profile photo of Aflatoon Kondolojy

Aflatoon Kondolojy

October 17, 2025

5  out of  5
rating by Aflatoon Kondolojy
"It was a wonderful experience doing business with your firm, especially Miss Keyshawn. It was such a pleasant person to do business with. I would recommend Miss Keyshawn"
We responded:
"Thank you for your kind words. "
Profile photo of Aflatoon Kondolojy

Aflatoon Kondolojy

October 17, 2025

5  out of  5
rating by Aflatoon Kondolojy
"It was a wonderful experience doing business with your firm, especially Miss Keyshawn. It was such a pleasant person to do business with. I would recommend Miss Keyshawn"
We responded:
"Thank you for your kind words. "
Profile photo of George Arnold

George Arnold

September 30, 2025

5  out of  5
rating by George Arnold
"Working with KeShawn is a wonderful experience!! Her genuine warmth, kind patience and comprehensive expertise give you confidence that she will find the most appropriate solution to your insurance requirements. Truly outstanding customer service!"
We responded:
"Thank you for the kind words."
Profile photo of George Arnold

George Arnold

September 30, 2025

5  out of  5
rating by George Arnold
"Working with KeShawn is a wonderful experience!! Her genuine warmth, kind patience and comprehensive expertise give you confidence that she will find the most appropriate solution to your insurance requirements. Truly outstanding customer service!"
We responded:
"Thank you for the kind words."
Profile photo of Savanna Moore

Savanna Moore

August 26, 2025

5  out of  5
rating by Savanna Moore
"I recently had the pleasure of getting new renters insurance through State Farm, and I cannot say enough about how amazing the experience was. From the very beginning, the process was simple and stress-free, which is something I truly appreciate because I had absolutely no knowledge about renters insurance before this.

Keshawn was incredible throughout the entire process. She took the time to answer every single question I had—no matter how small or worrisome they may have seemed—without ever making me feel rushed or uncomfortable. Her patience and professionalism stood out to me right away, and it’s clear that she genuinely cares about helping her clients feel informed and confident in their decisions.

She went above and beyond to make sure I understood every detail and that my policy fit exactly what I needed. That level of dedication is rare, and I’m beyond grateful for her support. Thanks to her, something that initially felt overwhelming ended up being a smooth and positive experience.

I’m so happy to now be a part of the State Farm family because that’s exactly how they make you feel—like family. If you’re looking for an agent who truly cares and will go the extra mile for you, I highly recommend reaching out to Keshawn!"
We responded:
"Thank you. Glad that we could assist. "
Profile photo of Savanna Moore

Savanna Moore

August 26, 2025

5  out of  5
rating by Savanna Moore
"I recently had the pleasure of getting new renters insurance through State Farm, and I cannot say enough about how amazing the experience was. From the very beginning, the process was simple and stress-free, which is something I truly appreciate because I had absolutely no knowledge about renters insurance before this.

Keshawn was incredible throughout the entire process. She took the time to answer every single question I had—no matter how small or worrisome they may have seemed—without ever making me feel rushed or uncomfortable. Her patience and professionalism stood out to me right away, and it’s clear that she genuinely cares about helping her clients feel informed and confident in their decisions.

She went above and beyond to make sure I understood every detail and that my policy fit exactly what I needed. That level of dedication is rare, and I’m beyond grateful for her support. Thanks to her, something that initially felt overwhelming ended up being a smooth and positive experience.

I’m so happy to now be a part of the State Farm family because that’s exactly how they make you feel—like family. If you’re looking for an agent who truly cares and will go the extra mile for you, I highly recommend reaching out to Keshawn!"
We responded:
"Thank you. Glad that we could assist. "
Profile photo of Ryan Donahue

Ryan Donahue

August 25, 2025

5  out of  5
rating by Ryan Donahue
"KeShawn Ellis was a nice employee and really helpful. She helped me get started with my new insurance and we got it done so quick. Thank you very much!"
We responded:
"Thank you for your kind words. Glad we could help"
Profile photo of M W

M W

July 11, 2025

5  out of  5
rating by M W
"KeShawn M Ellis is so personable and pleasant to work with!"
We responded:
"thank you for the kind feedback. Keshawn is great!"
Profile photo of Brian Goebel

Brian Goebel

July 2, 2025

5  out of  5
rating by Brian Goebel
"Keshawn Ellis, has been my go to with all my insurance needs and questions. She has really gone above and beyond with helping, answering questions as well as setting up my son with his first insurance policy. My family has been working with her for a few years now and we wouldn't trust anybody else with our insurance needs let alone making sure our kids are or will be covered in the future. Thank you so much, it really is appreciated."
We responded:
"Thank you for your kind words and feedback. We appreciate your business. "
Profile photo of J. R. Credle

J. R. Credle

November 30, 2024

5  out of  5
rating by J. R. Credle
"He will keep you covered"
We responded:
"thank you Jim"
Profile photo of mariah watson

mariah watson

November 6, 2024

1  out of  5
rating by mariah watson
"Was hung up on and was spoke to very poorly. I contacted state farm to help my customer who just purchased a car from us. I have never left a google review before but for someone who is in sale's I would never speak to a customer the way I was spoken to nor would I hang up on someone. Bernice needs some training."
We responded:
"Sorry to hear that. Please call back so that we can take care of the mutual customer."
Profile photo of Lee Dear

Lee Dear

September 5, 2024

5  out of  5
rating by Lee Dear
"I would give 10 stars if possible. Imagine feeling like you're at home while speaking with your insurance agent; personalized care and attention, just for you! Well, Bernice makes you feel that way. Excellent customer service skills and a genuine person, you cannot find that everywhere anymore; therefore when you experience it, it makes all the difference. There are so many options out there but I highly recommend this State Farm office!

A few renewals later and I still agree with this review."
We responded:
"Thank you Lee. We appreciate your business and continue to support yours."
Profile photo of Antwain Wilson

Antwain Wilson

August 9, 2024

5  out of  5
rating by Antwain Wilson
"I am so happy to be apart of the State Farm family. The process was so easy, it was like I’ve known Keshawn forever the way she went out far and beyond to ensure I was happy."
We responded:
"Thank you so much for the review. Glad to know that you are happy and satisfied. "